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Customer SuccessMumbai (hybrid)Full-time₹10L – ₹18L + ESOPs
Customer Success Manager — India
Be the human behind the product for our first hundred business customers — onboarding, training, and turning feedback into roadmap.
What you'll own
- Onboard new team workspaces: policy setup, approval chains, and admin training
- Own support quality — response times, help-center content, and escalations
- Run health checks and renewals for business accounts
- Feed structured customer insight to product and engineering weekly
What we need
- 2+ years in customer success or B2B support, ideally SaaS
- Excellent spoken and written English and Hindi
- Comfort explaining approval workflows and policies to non-technical finance teams
Nice to have
- Marathi or other regional languages
- Experience with expense/accounting tools (Tally, Zoho, QuickBooks)